Privacy policy
Here’s your updated Privacy Policy with the requested changes regarding returns and suspensions:
PRIVACY POLICY
Last updated: October 12, 2024
This Privacy Policy describes how ALAIZA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alaizaca.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you
- Provide or improve the Services
- Comply with any applicable legal obligations
- Enforce any applicable terms of service
- Protect or defend the Services, our rights, and the rights of our users or others
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
Information that you directly submit to us through our Services may include:
- Contact details: Name, address, phone number, and email.
- Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Username, password, security questions, and other security details.
- Customer support information: Any details you include in communications with us, such as emails or chat messages.
Some features of the Services may require you to provide certain information. If you choose not to provide this information, it may prevent you from using or accessing certain features.
INFORMATION WE COLLECT ABOUT YOUR USAGE
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Device and browser information
- Network connection details
- IP address
- Site interactions and behavior
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain information about you from third parties, including:
- Companies that support our Site and Services, such as Shopify
- Payment processors (e.g., bank, credit or debit card information, billing address)
- Online tracking technologies used for analytics and marketing
Any third-party information will be treated in accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your personal information to:
- Process your payments
- Fulfill your orders
- Send notifications related to your account, purchases, returns, or exchanges
- Arrange for shipping and handle returns or exchanges
- Improve your shopping experience
Marketing and Advertising
We may use your personal information for marketing purposes, such as:
- Sending promotional emails, text messages, or postal mail
- Displaying targeted advertisements
If you are an EEA resident, the legal basis for this is our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect and prevent fraud, illegal activity, or security threats. If we suspect fraudulent behavior, we reserve the right to suspend or permanently ban your account.
Communicating with You and Service Improvement
We use your information to provide customer support and improve our Services.
RETURNS & ACCOUNT SUSPENSION POLICY
We aim to provide hassle-free returns; however, our staff reserves the right to deny returns under certain circumstances:
- If the returned item shows signs of wear, damage, stains, or odors that were not present when shipped.
- If the item is missing original tags or packaging.
- If the return request does not comply with our return policy.
If we determine that a customer has abused the return process or engaged in fraudulent activity, we reserve the right to suspend or permanently ban their account from our Site.
COOKIES
We use Cookies to enhance your browsing experience, improve functionality, and personalize content. You may disable Cookies in your browser settings, but this may affect certain features of the Site.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain tracking.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information with:
- Vendors who perform services on our behalf (e.g., payment processing, shipping, data analytics)
- Marketing partners to improve our advertising
- Legal authorities if required by law
We do not sell sensitive personal information without consent.
CHILDREN'S DATA
Our Site is not intended for children, and we do not knowingly collect data from anyone under 16 years old. If you believe a child has provided us with personal information, please contact us for removal.
SECURITY & DATA RETENTION
We take reasonable measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
We retain personal information based on business needs and legal requirements.
YOUR RIGHTS
Depending on your location, you may have rights regarding your personal data, such as:
- Access: Request details of the data we hold.
- Delete: Request deletion of your data.
- Correct: Request corrections to inaccurate information.
- Opt-out: Opt-out of marketing and data sharing.
To exercise these rights, contact us using the details below.
COMPLAINTS & CONTACT INFORMATION
If you have complaints about how we handle your data, you may contact us or file a complaint with your local data protection authority.
📧 Email: alaizaboutique@gmail.com
📍 Address: 1148 Rue Saint-Jean, Québec, QC, G1R 1S4, CA